rooms division manager Description Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments. Alternative label rooms and reservations manager reception manager front office manager front desk manager reservations manager director of rooms head receptionist rooms manager Regulatory aspect To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Hierarchy 1 Managers 14 Hospitality, retail and other services managers 141 Hotel and restaurant managers 1411 Hotel managers rooms division manager Essential skills and competences assess cleanliness of areas comply with food safety and hygiene coordinate activities across hospitality rooms division coordinate redecoration of hospitality establishment develop working procedures ensure cross-department cooperation forecast occupancy demand handle customer complaints maintain customer service manage budgets manage front operations manage health and safety standards manage hospitality revenue manage inspections of equipment manage maintenance operations manage staff monitor financial accounts present reports schedule shifts train reception staff Optional skills and competences carry out end of day accounts deal with arrivals in accommodation deal with departures in accommodation greet guests identify customer\'s needs maintain customer records monitor work for special events process booking process reservations supervise housekeeping operations think analytically train employees