guide Description Guides assist individuals or groups on any art facility, travel or sightseeing tours or through places of touristic interest, such as museums, monuments and public places. They help people to interpret the cultural heritage of an object, place or area and provide information and guidance. Alternative label tour guide tour leader palace guide tourist guide castle guide city guide museum guide tour escort Regulatory aspect To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Hierarchy 5 Service and sales workers 51 Personal service workers 511 Travel attendants, conductors and guides 5113 Travel guides guide Narrower occupations environmental education officer zoo educator park guide Essential skills and competences assemble visitor supplies assist clients with special needs collect visitor fees conduct educational activities create solutions to problems ensure health and safety of visitors escort visitors to places of interest handle veterinary emergencies inform visitors at tour sites maintain customer service maintain working relationships manage health and safety standards monitor visitor tours perform clerical duties provide visitor information register visitors select visitor routes speak different languages train guides use different communication channels Optional skills and competences advise on nature conservation apply foreign languages in tourism demonstrate intercultural competences in hospitality services distribute local information materials follow ethical code of conduct in tourism handle customer complaints handle personal identifiable information handle tour contract details identify plants characteristics inspire enthusiasm for nature maintain incident reporting records maintain relationship with suppliers maintain relationships with doctors manage tourist groups measure customer feedback monitor nature conservation promote recreation activities provide tourism related information read maps transport visitors welcome tour groups Optional Knowledge animal species environmental impact of tourism geographical areas relevant to tourism local area tourism industry local geography natural areas maintenance plant species sightseeing information tourism market tourism sector policies