travel agency manager Description

Travel agency managers are in charge of managing employees and activities of a travel agency. They organise, advertise and sell tourist offers and travel deals for specific regions.

Alternative label

tourism sales manager travel sales manager travel call centre manager tourism agency manager

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en Hierarchy

1 Managers 14 Hospitality, retail and other services managers 143 Other services managers 1439 Services managers not elsewhere classified travel agency manager

Essential skills and competences

apply strategic thinking build a network of contacts with suppliers of tourist services comply with food safety and hygiene conduct search engine optimisation coordinate operational activities create annual marketing budget handle customer complaints identify customer\'s needs implement marketing strategies implement sales strategies implement strategic planning maintain relationship with suppliers manage budgets manage staff maximise sales revenues measure customer feedback monitor financial accounts motivate staff to reach sales targets negotiate supplier arrangements oversee all travel arrangements perform market research plan digital marketing prepare travel packages recruit employees seek innovation in current practices set up pricing strategies supervise crew use global distribution system

Essential Knowledge

geographical areas relevant to tourism tourist resources of a destination for further development

Optional skills and competences

build business relationships develop working procedures manage distribution channels manage online content participate in tourism events perform services in a flexible manner train employees